Terms & Conditions

By opening an account with us, or by using any part of the site, you confirm that you accept these terms and agree to follow them. If you do not accept them, please do not use your account or our services.

These terms work alongside our privacy policy, our bonus terms and the rules of the individual games, all of which are published on the site. Where the terms of a specific offer or the rules of a specific game say something different, those specific rules apply to that offer or that game, and these terms apply to everything else.

We may change these terms from time to time, for example to reflect a change in the law, in our regulatory obligations, in the payment methods we support, or in the way the site works. The updated terms are published on this page with the date on which they take effect. Where a change is material, we will tell you by e-mail or by a message in your account before it applies.

If you continue to use your account after a change takes effect, you accept the updated terms. If you do not wish to accept them, you may withdraw your available balance, subject to the checks described below, and close your account.

Age and residence

You must be at least 18 years old to register an account or to place any bet with us. We carry out age checks and may ask for proof of age at any point. If we find that an account belongs to someone under 18, we will close it, void any winnings and return the deposits made. Our services are intended for players who live in the United Kingdom, and you are responsible for making sure that your use of the site is lawful where you are.

One account per person

You may hold one account only. Where we identify more than one account belonging to the same person, household, device or payment method, we may merge them or close the duplicates, and we may withdraw any bonus funds or bonus winnings linked to them. Deposited funds that have not been played are returned.

Accurate details

The details you give us when you register, including your name, date of birth, address, e-mail address and telephone number, must be accurate, complete and your own. Please keep them up to date in your account. Payments can be delayed or withheld where the details on an account do not match the documents or the payment method provided.

Keeping your login safe

• Choose a password that you do not use anywhere else and do not share it with anyone.
• Do not allow another person to use your account, and do not play on someone else's behalf.
• Log out when you finish, particularly on a shared or public device.
• Tell us through live chat or at support@casinoalfobet.co.uk as soon as you think someone else knows your login details.

You are responsible for activity on your account while your login details are in use, unless that activity follows a failure on our side.

We hold a gaming licence and are required to know who our customers are. We verify every account, and we may repeat checks at any time while an account is open.

1. Identity and age. A valid photo identity document showing your name and date of birth.
2. Address. A recent document showing your name and current address, such as a utility bill or bank statement.
3. Payment method. Confirmation that the card, wallet or bank account used belongs to you.
4. Source of funds. Where required by our obligations, or where deposits are high in relation to the information we hold, documents showing where your funds come from.

Documents can be uploaded in the verification area of your account or sent to support@casinoalfobet.co.uk. We look at them as quickly as we can and tell you if anything is missing or unclear.

Deposits

You may deposit only from a payment method held in your own name. The methods available to you, the currencies supported and the minimum and maximum amounts are those shown in the cashier when you are logged in. Your account is not a bank account, it earns no interest, and it may not be used to transfer money to another person.

Withdrawals

Where the method allows it, we return funds to the method you used to deposit, up to the amount you deposited with it. Anything above that is sent to another verified method in your name. Withdrawal limits and any pending period are shown in the cashier.

Bonuses and promotions

Every offer carries its own terms, which are published with the offer and form part of these terms when you take it up.

• Wagering requirements must be met before bonus funds or winnings from them can be withdrawn.
• A maximum stake applies while a wagering requirement is open, as stated in the offer terms.
• Bonuses and free spins expire if they are not used within the period stated in the offer terms.
• Some games contribute less than others, or not at all, towards wagering.
• Taking a bonus is optional, and you may decline one before it is credited.

We may withdraw a bonus, void the related bets and recover the funds where promotions are abused, for example through duplicate accounts, stake patterns designed only to clear wagering with little risk, or play in concert with other account holders.

Gambling should stay affordable and enjoyable. The safer gambling area of your account lets you set deposit, loss and session limits, take a short break with a time-out, or self-exclude for a longer period. A lower limit applies straight away; an increase takes effect only after a cooling-off period. Self-exclusion cannot be lifted early.

You can also self-exclude from every licensed online operator in Great Britain through GamStop. Free, confidential support and advice are available from GambleAware, GamCare and the National Gambling Helpline.

Closing or suspending an account

• At your request. Ask through live chat or at support@casinoalfobet.co.uk and we will close the account and pay out any verified balance.
• Inactivity. Where an account has been dormant for a long period, we may apply the dormancy arrangements set out in your account and close it after contacting you.
• Breach or risk. We may suspend or close an account where these terms are broken, where checks cannot be completed, or where we are required to do so by our regulatory obligations.

If we close an account, we return the balance to you once verification allows, except for funds that are void under these terms.

If something goes wrong, please tell us first. Write to support@casinoalfobet.co.uk or use the live chat on the site, with your account details and what happened. We acknowledge complaints promptly, look into them and reply within a reasonable time, keeping you informed if we need longer.

If we cannot settle the matter between us, you may take it to an independent dispute resolution service free of charge. We will tell you which service applies to your complaint and how to contact it when we send you our final answer.

Our liability

We take care to keep the site available and the games working correctly, but we cannot promise that it will never be interrupted. Where a game, a bet or a balance is affected by a clear error or a technical fault, we may void the affected bets and correct the balance. We are not responsible for losses caused by your internet connection, your device, or another person using your login details. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of England and Wales. If any part of them is found not to apply, the rest continues in force.