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Contact Us

This page explains how to get in touch with Alfobet Casino, what to include in your message, and how we handle complaints.

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How to reach us

Live chat is available on the site 24/7. Open the chat window from any page and an agent will join you as soon as one is free.

You can also write to us at support@casinoalfobet.co.uk. We reply to the e-mail address registered on your account, so please send your message from that address where you can.

What to have ready when you write

Including the details below in your first message usually saves a round of questions and lets us look at your account straight away.

  • Your username and the e-mail address registered on the account.
  • The game, bonus or transaction your message is about.
  • The date and approximate time, with your time zone.
  • Any error message you saw, word for word.

Common questions we help with

  • Account and verification - registration, document checks and keeping your details up to date.
  • Deposits and withdrawals - payment methods, processing times and the limits shown in your account.
  • Bonuses - how an offer works and the terms attached to it.
  • Technical issues - loading problems, interrupted rounds and sign-in difficulties.

Complaints

If something has gone wrong, e-mail support@casinoalfobet.co.uk with Complaint in the subject line and set out what happened in your own words.

We acknowledge your complaint when it reaches us, look into it with the teams involved, and reply with our answer once the matter has been checked.