Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every promotional offer we make available at Alfobet Casino. They form part of our general Terms and Conditions, and should be read together with them and with our Privacy Policy. Where an individual promotion sets out its own rules, those rules apply on any point where they differ from the terms on this page.

The offers covered here include:

• welcome offers and deposit matches
• free spins, whether given with a deposit or without one
• bonus credits added to your account as a goodwill gesture
• cashback and loyalty rewards
• prizes from tournaments, prize drops and similar events
• personalised offers sent to you by e-mail, text message or in your account

By opting in to an offer, or by playing with funds credited under an offer, you accept these terms and the terms shown with that offer. If you do not accept them, do not claim the bonus, and contact us before you play so that we can remove it from your account.

Promotions are available only to players who hold a valid account with us and who meet the conditions set for the offer. We hold a gaming licence and are required to confirm the identity and age of every account holder, so a bonus may be held until that verification is complete.

To qualify for an offer you must:

• be aged 18 or over and playing in your own name
• hold a single account, registered with accurate personal details
• be resident in a country we accept players from, as shown during registration
• have passed our identity and age verification checks where we have asked for documents
• use a payment method held in your own name
• hold an account that is not closed, suspended or restricted
• not be taking a time-out, be self-excluded with us, or be registered with GamStop

Unless an offer says otherwise, each promotion may be claimed once only per person, household, address, device, IP address and payment method. We may decline an offer, or withhold bonus funds, where our checks show that these conditions are not met. Where we need more information, we will tell you what we need and why.

Claiming an offer

The usual steps are the same for most promotions:

1. Opt in to the offer in the cashier, in the promotions area of your account, or by entering the code shown with the offer.
2. Deposit at least the qualifying amount stated, using a payment method eligible for the promotion.
3. Wait for the bonus or free spins to be credited to your account, which is normally immediate.
4. Play eligible games until the wagering requirement shown in your account has been met.

Wagering requirements

A wagering requirement is the total amount you need to stake before funds linked to a bonus can be withdrawn. It is shown as a multiple of the bonus, the deposit, or both, and the exact figure appears with the offer and in your account while the bonus is active. Progress updates as you play, and you can check how much wagering remains at any time.

Not every game counts towards wagering at the same rate. Slots usually count in full, while table games, live games and video poker count at a reduced rate or not at all. The contribution rates for each game category are published with the offer. Some games are excluded from bonus play altogether, and stakes placed on them do not count.

While a bonus is active, your cash balance and bonus balance are tracked separately, and the cashier shows which is in play. Stakes are taken in the order described there.

Promotions are offered in good faith, for normal play by individual players. The following are not permitted while a bonus is active, and we treat them as bonus misuse:

• opening or using more than one account, or acting together with other players to claim the same offer repeatedly
• placing stakes above the maximum bet stated for the offer
• low-risk betting patterns, such as covering opposing outcomes on table games or betting both sides of an even-money market
• using a VPN, proxy or false details to misrepresent your location or identity
• using automated software, bots or any tool that plays on your behalf
• depositing with a payment method that does not belong to you
• depositing and withdrawing with little or no play in order to collect offers

Where we find that an offer has been misused, we may cancel the bonus and any winnings that came from it, settle the account at the deposit balance, withdraw further promotions, or close the account. Each case is looked into on its own facts, and we will explain our decision if you ask. If you disagree with it, you can raise the matter through our complaints process.

Bonuses and free spins have a limited life. The following rules apply unless an offer states otherwise:

• an unclaimed offer lapses at the end of the period shown with it
• when a bonus expires, any remaining bonus funds and any winnings still subject to wagering are removed from your account
• free spins must be used within the period stated, and winnings from them are credited as bonus funds subject to wagering
• if you ask us to cancel a bonus before wagering is complete, the bonus funds and the winnings produced by them are removed, and your cash balance remains
• withdrawing cash while a bonus is still being wagered may end the bonus, so check the position in the cashier first

Once the wagering requirement has been met, bonus funds convert to withdrawable cash, up to any maximum conversion stated for the offer. Any amount above that cap is removed at the point of conversion. Withdrawals are then handled under our general Terms and Conditions, using the methods, minimums and processing times shown in the cashier, and are subject to our standard verification checks.

We may add, change, suspend or withdraw a promotion at any time. Where a change affects a bonus you are already wagering, the terms that applied when you claimed it continue to apply. If a bonus is credited in error, or if a technical fault affects a game round, we may correct the balance and void the affected plays.

Gambling is for adults only and our site is restricted to players aged 18 and over. A bonus should never be a reason to deposit more than you planned. You can set deposit, loss and session limits in your account, take a time-out, or self-exclude at any time, and you can turn off promotional messages in your marketing preferences so that offers are no longer sent to you.

Free, independent support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you block yourself from all licensed online gambling sites in Great Britain with a single registration.

If anything on this page is unclear, or you want to check how a bonus applies to your account, contact our team by e-mail at support@casinoalfobet.co.uk or through the live chat on the site.